Despite COVID-19’s significant challenges, Information Technology Services (ITS) , in partnership with your faculty IT units, was able to embrace the opportunity to drive and deliver transformative work needed to provide technology-enabled services and support University-wide throughout 2020.

Now, University of Toronto (U of T) staff and faculty can look back on and review this progress and other updates in the IT@UofT Strategic Plan Annual Report (2020), released by ITS on Nov. 26. The report highlights — selected from more than 300 initiatives currently in progress —align with the strategic plan thematic pillars: People, Solutions and Collaboration.

Quick facts:

  • Quercus help tickets since March 2020 increased by 104 per cent over the same period last year.
  • SharePoint site creation was up 75 per cent in 2020 vs. 2019.
  • MS Teams creation volume since March 2020 increased by approximately 400 per cent over previous levels.
  • Starting in March 2020, the number of virtual Microsoft Teams meetings dramatically increased to 26,364, up from 973 the previous month. In October 2020, that number reached nearly 100,000.


Please share this report with your colleagues and peers, including our social media.

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