The IT@UofT Strategic Plan Annual Report (2021) was released on November 25, 2021. It highlights ITS’ work and achievements and our collaborative efforts with unit and divisional partners from September 2020 to August 2021. Since our last report, we have been called upon to continue evolving our response to urgent academic and workplace needs, plan our recovery as we return to campus and reset our priorities to leverage digitally enabled workflow and business process capacity. Highlights profiled in this report feature key projects that advance our strategic initiatives and support our core values. Despite the exceptional challenges we have faced, together with the IT@UofT community, our progress continues.